Retourbeleid

1) Overzicht (Geen retouren / Geen ruilingen)

• All sales are final.

• We do not accept returns or exchanges for stainless steel rope mesh, accessoires, of op maat gemaakte panelen.

Waarom? Rope mesh is typically cut to size, op maat geferruleerd, and made to order for each project. Eenmaal geproduceerd, kan het niet worden doorverkocht.

2) Wijzigingen in bestellingen & Cancellations

• You may request changes or cancellation within 24 hours of order placement en before production starts.

• After production begins, cancellations are not possible; deposits and costs already incurred are non-refundable.

3) Delivery Inspection & Transit Damage

Please inspect goods on delivery.

• Note any visible damage on the carrier’s delivery receipt and photograph the packaging and product.

• Report transit damage or shortages to us within 48 uren of delivery with:

  • Order/PO number

  • Photos/videos showing the issue

  • Quantity affected and packaging labels

• Keep all packaging until your claim is resolved. We’ll coordinate with the carrier. Approved claims are remedied by replacement of affected items.

4) Manufacturing Defects (After-Sales Support)

Although we don’t accept returns, we stand behind workmanship.

• If you believe there is a manufacturing defect, contact us within 7 dagen of receipt (before installation) with photos, measurements, and your order number.

• Once verified, our sole remedies are, at our discretion:
  repair, replacement, or supply of replacement parts. We may request a sample or additional photos for evaluation.

• Examples of covered defects: incorrect mesh type/grade supplied vs PO, ferrule slippage on arrival, out-of-tolerance panel size beyond agreed specification.

5) What Isn’t a Defect (Not Covered)

• Measurement errors, over-ordering, or specification changes after production

• Damage from storage, handling, installatie, cutting, or site works

• Corrosion/tea staining due to site environment or chemical exposure (bijv., chloride/salt) when Grade 316 was not specified or maintained

• Normal manufacturing tolerances and finish variation consistent with industry practice (unless otherwise agreed in writing)

• Wear-and-tear or damage occurring after installation

6) Unauthorized Returns

• Parcels sent back without our written authorization (RMA) will be refused and returned to sender at the sender’s cost.

7) Refunds & Credits

• We do not offer refunds or store credits except where required by applicable consumer law. Approved issues are resolved by repair or replacement only.

8) Title, Risk & Incoterms

• Title and risk transfer according to the Incoterms stated on your invoice/PO. For delivered shipments, transit-damage claims must follow Section 3.

9) How to Contact Us

• E-mail: sales@construction-fence.com

• Include your order/PO number, site name, clear photos/videos, quantities affected, and a brief description of the issue.