Politika povrata

1) Pregled (Nema povrata / Nema zamjena)

• All sales are final.

• We do not accept returns or exchanges for stainless steel rope mesh, dodatke, ili panele izrađene po mjeri.

Zašto? Rope mesh is typically cut to size, Posebno ferruleirana, and made to order for each project. Nakon proizvodnje, Ne može se ponovno prodati.

2) Promjene narudžbi & Cancellations

• You may request changes or cancellation within 24 hours of order placement i before production starts.

• After production begins, cancellations are not possible; deposits and costs already incurred are non-refundable.

3) Delivery Inspection & Transit Damage

Please inspect goods on delivery.

• Note any visible damage on the carrier’s delivery receipt and photograph the packaging and product.

• Report transit damage or shortages to us within 48 sati of delivery with:

  • Order/PO number

  • Photos/videos showing the issue

  • Quantity affected and packaging labels

• Zadržite svu ambalažu dok se vaš zahtjev ne riješi. Koordinirat ćemo s prijevoznikom. Odobreni zahtjevi rješavaju se zamjenom pogođenih artikala.

4) Proizvodni nedostaci (Podrška nakon prodaje)

Iako ne prihvaćamo povrate, stojimo iza kvalitete izrade.

• Ako vjerujete da postoji proizvodni nedostatak, kontaktirajte nas within 7 dana od primitka (prije instalacije) s fotografijama, mjerenjima, i vašim brojem narudžbe.

• Nakon provjere, naši jedini načini rješavanja su, po našem nahođenju:
  popravak, zamjena, ili isporuka zamjenskih dijelova. Možemo zatražiti uzorak ili dodatne fotografije za procjenu.

• Primjeri pokrivenih nedostataka: isporučen pogrešan tip/klasa mreže u odnosu na narudžbu, klizanje čahure po dolasku, ploča izvan tolerancije prema dogovorenoj specifikaciji.

5) Što nije nedostatak (Nije pokriveno)

• Greške u mjerenju, pretjerana narudžba, ili promjene specifikacije nakon proizvodnje

• Oštećenja uslijed skladištenja, rukovanja, instalacije, rezanja, or site works

• Corrosion/tea staining due to site environment or chemical exposure (npr., chloride/salt) when Kvaliteta 316 was not specified or maintained

• Normal manufacturing tolerances and finish variation consistent with industry practice (unless otherwise agreed in writing)

• Wear-and-tear or damage occurring after installation

6) Unauthorized Returns

• Parcels sent back without our written authorization (RMA) will be refused and returned to sender at the sender’s cost.

7) Refunds & Credits

• We do not offer refunds or store credits except where required by applicable consumer law. Approved issues are resolved by repair or replacement only.

8) Title, Risk & Incoterms

• Title and risk transfer according to the Incoterms stated on your invoice/PO. For delivered shipments, transit-damage claims must follow Section 3.

9) How to Contact Us

• Email: sales@construction-fence.com

• Include your order/PO number, site name, jasne fotografije/videozapisi, pogođene količine, i kratak opis problema.