Return Policy

1) Overview (No Returns / No Exchanges)

• All sales are final.

• We do not accept returns or exchanges for stainless steel rope mesh, accessories, or made-to-measure panels.

Why? Rope mesh is typically cut to size, custom-ferruled, and made to order for each project. Once produced, it cannot be resold.

2) Order Changes & Cancellations

• You may request changes or cancellation within 24 hours of order placement and before production starts.

• After production begins, cancellations are not possible; deposits and costs already incurred are non-refundable.

3) Delivery Inspection & Transit Damage

Please inspect goods on delivery.

• Note any visible damage on the carrier’s delivery receipt and photograph the packaging and product.

• Report transit damage or shortages to us within 48 hours of delivery with:

  • Order/PO number

  • Photos/videos showing the issue

  • Quantity affected and packaging labels

• Keep all packaging until your claim is resolved. We’ll coordinate with the carrier. Approved claims are remedied by replacement of affected items.

4) Manufacturing Defects (After-Sales Support)

Although we don’t accept returns, we stand behind workmanship.

• If you believe there is a manufacturing defect, contact us within 7 days of receipt (before installation) with photos, measurements, and your order number.

• Once verified, our sole remedies are, at our discretion:
  repair, replacement, or supply of replacement parts. We may request a sample or additional photos for evaluation.

• Examples of covered defects: incorrect mesh type/grade supplied vs PO, ferrule slippage on arrival, out-of-tolerance panel size beyond agreed specification.

5) What Isn’t a Defect (Not Covered)

• Measurement errors, over-ordering, or specification changes after production

• Damage from storage, handling, installation, cutting, or site works

• Corrosion/tea staining due to site environment or chemical exposure (e.g., chloride/salt) when Grade 316 was not specified or maintained

• Normal manufacturing tolerances and finish variation consistent with industry practice (unless otherwise agreed in writing)

• Wear-and-tear or damage occurring after installation

6) Unauthorized Returns

• Parcels sent back without our written authorization (RMA) will be refused and returned to sender at the sender’s cost.

7) Refunds & Credits

• We do not offer refunds or store credits except where required by applicable consumer law. Approved issues are resolved by repair or replacement only.

8) Title, Risk & Incoterms

• Title and risk transfer according to the Incoterms stated on your invoice/PO. For delivered shipments, transit-damage claims must follow Section 3.

9) How to Contact Us

• Email: sales@construction-fence.com

• Include your order/PO number, site name, clear photos/videos, quantities affected, and a brief description of the issue.