退貨政策

1) 概覽 (不退貨 / 不換貨)

• 所有銷售均為 最終.

• 我們 不要 接受不銹鋼繩網的退貨或換貨, 配件, 或按尺寸製作的面板.

為什麼? 繩網通常是 切割到尺寸, 定制夾口, 並按訂單定做 每個項目. 一旦生產, 它不能轉售.

2) 訂單更改 & 取消

• 您可要求更改或取消 於 24 下單至 和 在生產開始前.

• 開始生產後, 無法取消; 已支付的訂金及已產生的費用不可退回 不可退還.

3) 送貨檢查 & 運輸損壞

請在送貨時檢查貨品.

• 在運輸單上註明任何可見損壞，以及 拍攝包裝及產品照片.

• 將運輸損壞或短缺向我們報告 於 48 小時 送貨時:

  • 訂單/採購編號

  • 顯示問題的照片/影片

  • 受影響的數量及包裝標籤

• 在索償解決前請保留所有包裝. 我們會與承運商協調. 核准的索償由...處理 replacement of affected items.

4) Manufacturing Defects (After-Sales Support)

Although we don’t accept returns, we stand behind workmanship.

• If you believe there is a manufacturing defect, contact us 於 7 日 of receipt (before installation) with photos, measurements, and your order number.

• Once verified, our sole remedies are, at our discretion:
  repair, replacement, or supply of replacement parts. We may request a sample or additional photos for evaluation.

• Examples of covered defects: incorrect mesh type/grade supplied vs PO, ferrule slippage on arrival, out-of-tolerance panel size beyond agreed specification.

5) What Isn’t a Defect (Not Covered)

• Measurement errors, over-ordering, or specification changes after production

• Damage from storage, handling, installation, cutting, or site works

• Corrosion/tea staining due to site environment or chemical exposure (e.g., chloride/salt) when 等級 316 was not specified or maintained

• Normal manufacturing tolerances and finish variation consistent with industry practice (unless otherwise agreed in writing)

• Wear-and-tear or damage occurring after installation

6) Unauthorized Returns

• Parcels sent back without our written authorization (RMA) will be refused and returned to sender at the sender’s cost.

7) Refunds & Credits

• We do not offer refunds or store credits except where required by applicable consumer law. Approved issues are resolved by repair or replacement only.

8) 標題, Risk & Incoterms

• Title and risk transfer according to the Incoterms stated on your invoice/PO. For delivered shipments, transit-damage claims must follow Section 3.

9) How to Contact Us

• 電子郵件: sales@construction-fence.com

• Include your order/PO number, site name, clear photos/videos, quantities affected, and a brief description of the issue.